How can I find out if I have a local dealer who stocks Ons?
Details of all our dealers are included on our website. You’ll find these in our ’Dealer locator’, which you can access directly here.
How can I change my account details?
Just log in and you’ll be able to do so.
How long will a pair of Ons usually last?
The durability of a running shoe depends on many factors, including the wearer. Your weight and your running action will have a major influence on how long your Ons will last, as will the types of surface you choose to run on. Generally speaking, with the exception of the Cloudracer competition model, a pair of Ons should last for between 600 and 1,200 kilometres. Any conventional running shoe still being worn after comparable use will have long lost any impact cushioning that was originally provided by its midsole, so is actually being worn for too long. With Ons, by contrast, the wear and tear are far easier to see, enabling them to be replaced at the right time.
What model of Ons is right for me?
We offer models to suit every type of runner, from hobby joggers to regular competitors, and from lengthy endurance sessions to out-and-out races. If you’re unsure what type of On is right for you, take advantage of our ’Model selector’, which you can access here.
I have overpronation/oversupination. Are Ons still good for me?
Every runner has their own biomechanical constitution. Our unique CloudTec® cushioning system adapts to each runner’s individual style, activating the muscles and stabilizing the ankles to make the control of your overpronation/oversupination part of your natural running movement. So yes: Ons are just the right running shoes for you, whether you have overpronated or oversupinated feet.
I have always worn supporting running shoes in view of my overpronation. If Ons don’t have such support, are they really right for me?
A certain amount of pronation is part of any normal running motion. It helps to cushion the forces felt when the heel touches down, easing the pressure on the rest of the locomotor system. With insufficiently strong muscles or weak connective tissues, however, a runner may develop overpronation over the years. But this can be corrected by building up the muscles concerned. And with their adaptive cushioning technology, Ons can actually help the wearer to build up these muscles in an effective and sustainable way.
Are Ons suitable for any kind of gait: normal, bow-legged or knock-kneed?
With their CloudTec® technology, your Ons will adapt to your particular running action, regardless of whether you are slightly bow-legged or knock-kneed. If the condition is more extreme, however, you may be well advised to take additional strength training to work on your gait.
Up to what kind of body weight can Ons be worn?
The heavier the runner, the lower the benefit from the cushioning effects that running shoes provide. With their advanced CloudTec® technology, however, Ons offer running comfort and soft landings for larger wearers, too. For runners with a heavier ground impact, the Cloudrunner is especially suitable, being designed as an endurance shoe with stronger ’Cloud’ elements. In the end, though, it should be the simple running sensation that determines your choice of shoe.
What kind of terrain and weather conditions can Ons be used in?
Ons comes from Switzerland, which is well known for its sometimes harsh climate and its challenging terrain. With their diamond-patterned anti-slip tread, the On’s cushioning elements grip onto the surface, making Ons ideal even for wet roads and slippery paths. The arrangement and the dynamic shape of the cushioning elements also provide additional traction on unsurfaced tracks, in any weather and at any time of the year.
I wear orthopedic insoles in my current running shoes. Should I stop doing so with the On, if it’s supposed to simulate running barefoot?
With their CloudTec® technology, your Ons will automatically adjust to distribute the pressure when you make impact with the ground, so you shouldn’t need to wear insoles, too. It’s also a good idea to at least try your Ons without insoles at first, not just because these can compromise your running comfort but also because too much support can have an adverse effect on your running action. You should then decide for yourself whether you prefer to use the insoles or not.
Are Ons only for runners with ’normal’ feet, or can they be worn by people with flat feet, fallen arches, hollow feet or splay feet, too?
Traditional advice on what running shoes to wear tends to classify people into static ’foot types’. As a result, many runners end up being advised to wear very stable shoes. At On, by contrast, we look at your entire running motion with all its various demands. The key point here is to enable you to activate or deactivate the right muscles at the right moment in the cycle. And that’s what our unique CloudTec® system enables you to do, regardless of whether you have flat feet, hollow feet or whatever.
Can Ons be worn not just for running but for walking or hiking as well?
We developed the On with its special CloudTec® system specifically for running purposes. But, as experience as shown, Ons are just as good to wear for similar sporting activities, such as walking, hiking or trail running, too.
How can I order my Ons?
You can order your Ons conveniently online in our eShop. To do so, you can either order as a guest or create your own customer account. Whichever option you choose, you’ll be guided every step of the way through our quick and easy ordering process.
If I want to order my Ons online, do I have to open a customer account?
No: you can do so as a guest if you prefer. But opening a customer account will give you a number of additional benefits, like being able to check up at any time on the current status of any orders you place.
I have a customer account but have forgotten the password. What should I do?
No problem: just go to our website, click on ’Forgotten password’ and enter your email address, and we’ll send you your new log-in details.
If I want to order a pair of Ons, how do I know what size I need?
If you?re unsure which size of Ons to order, use our ’Size guide’. It will tell you in two easy steps what size is best for you. You’ll find it in the shoe selection section, or can go directly to it here.
How will I know if the model and colour I?ve selected is currently in stock?
You’ll see this when you select it. We make sure that you can only order models, sizes and colours that are currently available in your country of residence. If the Ons you want are temporarily sold out, you can leave us your email address and we’ll let you know as soon as they become available again.
How will I know if you’ve received my order, and when will the payment be debited to me?
We’ll send you an email confirmation of your order as soon as your payment has been approved. We won’t debit your credit card or PayPal account, though, until we ship the goods.
Will I be kept informed of the latest status of my order?
As soon as your payment has been approved, we’ll send you an email confirmation of your order. We’ll also send you a further confirmation when your order has shipped; and this will include tracking information that will enable you to check the current status of your order at any time thereafter. In the meantime, you can check up on our progress in processing your order via your customer account: just log in and go to the ’Orders’ section.
Do your prices include VAT?
At On we believe in being as clear as possible in all pricing matters. that’s why all our prices include value-added tax.
What payment methods does On accept?
You can pay for your Ons by credit card or via PayPal. The credit cards we currently accept are Mastercard, Visa and AMEX. If you don’t have any of these payment options, you can pay the order amount directly into our bank account. To do so, please contact our Customer Support at email@example.com.
Is it safe to use my credit card online at On?
There’s absolutely no need to worry here: our online shop incorporates the very latest secure technology. And to give you further peace of mind, we’ve also adopted MasterCard SecureCode, which provides additional protection against unauthorized access to your credit card account. You’ll find further details about MasterCard SecureCode and how to take advantage of it here.
How can I set my local currency when ordering?
You shouldn’t need to: we can see automatically what country you are ordering from, to help us get your Ons onto your feet as quickly as possible and with a minimum of Customs formalities. But should the automatic settings here be incorrect for some reason, you will be able to change these at the end of any page.
Who do you use to ship your products?
The shippers we use vary from country to country. The shipper for your country will be shown in your shopping basket.
What countries do you ship to?
We already ship to over 30 countries around the world, and are adding more all the time. Should you not find your country of residence on the list at the bottom of the page, or cannot see a ’Shop’ button displayed in the menu, please use the ’Dealer locator’ function to see if Ons are available from any dealers in your country.
How quickly will I get my Ons, and how much will the shipping cost?
We want you to concentrate on your running. So we’ll be meeting the costs of shipping your Ons to you, as well as any Customs charges involved. The time they take to deliver varies from country to country, but will be between two and six days. You can see in the shopping basket how long it will take to deliver your Ons to your country of residence.
Will my package be insured?
Yes: your package will be covered by standard insurance, so there is no need to worry about anything here.
How long will it take you to ship my order?
We will need a little time to process your order, of course. But as a rule your Ons should be shipped to you the day after you place your order with us. When we send you our confirmation that they have shipped, We’ll also give you the tracking information for your order, including the shipper we are using and the exact time it should arrive.
What if I find out that I don’t like the Ons I have ordered? What do I do then?
Should you not be fully satisfied with the Ons you have purchased, you can exchange them or just give them back and have their purchase price refunded in full. Just one thing: you will need to do this within 14 days of receiving them. Needless to say, you’ll need to return them to us in their original condition and packaging, too. We’ll pay the shipping costs of any items you return. You’ll find full details of how to return your Ons here.
If I send my Ons back, will I get a full refund?
Of course: if you wish to return your Ons We’ll refund their full purchase price. We’ll pay the cost of shipping them back to us, too.
If I want a refund, how long will it take before I get my money back?
We will need a little time to process your return. But as a rule you won’t have to wait more than ten working days to have your money refunded.
How can I be sure that any personal details I give you will be kept private?
Is it safe to buy my Ons online?
Don't worry: we use Secure Socket Layer (SSL) technology to make your online shopping with us as simple and safe as possible. SSL both encrypts and protects all the data you send us over the Internet. When SSL is activated, a padlock will be shown in the address line on your browser and/or the address will begin not with the usual "http" but with "https". So when you see this, you can sit back and shop with us knowing that all your transactions are totally safe and secure.