Great Jacket , Bad customer service
As with all On products that I own this in very well made and incredibly functional!
However the shipping and customer service part of my experience with On in Europe has been quite bad! Online store is flaky when processing orders, customer service is closed during their stated hours, live chat was never available every time I checked. Still love the products so I will keep coming back but a company that make such great products should really do a better job in the customer service department!